Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund.

Our return process is simple and there are no restocking fees.

Mansfield Paper Company offers a 30-day money back guarantee on most products, with the exception of the following:

Non Returnable Items:

• Special order
• Custom printed merchandise
• Used merchandise
• Partial case

All returns must be approved by a customer service representative.  Certain steps are required depending on the reason for return, as follows:

• Damaged Merchandise: If merchandise is delivered with visible damage to the outer packaging or inner contents, do not send the merchandise back with the UPS driver as a "Refused Delivery".  Do not discard the damaged merchandise in case an inspection is necessary.  Immediately call customer service at 800-225-4641 or use our contact form, and please specify whether or not  you desire replacement merchandise to be shipped.  We will process a UPS Damage Claim on your behalf.  After the claim process is concluded, a refund credit for the damaged merchandise will be processed automatically.  If replacement merchandise is requested, it will be shipped without payment, and the refund credit from the damaged merchandise will offset the cost. 

• Incorrect Merchandise ("mispicked"): If we accidentally ship you the wrong merchandise, do not send the merchandise back with the UPS driver as a "Refused Delivery".  Immediately call customer service at 800-225-4641 or use our contact form, and please specify whether or not you desire replacement merchandise to be shipped.  A digital UPS return label will be emailed to you, to be printed and taped to the returning merchandise.  You may choose to give the returning package(s) to the UPS driver that will be dropping off the replacement merchandise, or bring the returning merchandise to your nearest UPS drop-off location.  A refund credit for the returned merchandise will be processed automatically, once it has returned to our offices.  If replacement merchandise is requested, it will be shipped without payment, and the refund credit from the returned merchandise will offset the cost. 

• No Reason / Changed Mind / Ordered Wrong Item: We offer a 30-day window for returning merchandise that is in resaleable condition.  Within this time frame, call customer service at 800-225-4641 or use our contact form , and please specify the reason for the return.  Do not send the merchandise back with the UPS driver as a "Refused Delivery". A digital UPS return label will be emailed to you, to be printed and taped to the returning merchandise.  You may choose to give the returning package(s) to the UPS driver that delivers your next order, or bring the returning merchandise to your nearest UPS drop-off location.  A refund credit for the returned merchandise will be processed automatically, once it has returned to our offices.  The refund credit will amount to the price of the merchandise minus the cost of return shipping. 

• All shipping charges, including return shipments, are the responsibility of the customer and are non-refundable (except in cases of damaged or mispicked merchandise). 

Failure to follow the procedures above, including having your return authorized by a customer service representative, will result in additional processing fees decreasing your refund amount.

Our customer service representatives can be reached toll free at 1-(800)-225-4641, locally at (413) 781-2000, or through our contact form.

All items must be returned in original packaging.

Did you know.... our Party World and other things store items can be included along with your paper order?