Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund.

Our return process is simple and there are no restocking fees.

All returns must be approved by a Mansfield Paper Company customer service representative. Upon approval, you will receive a Return Merchandise Authorization (RMA) number which is necessary to ensure that your return is processed in a timely manner. You will be sent a UPS return label and additional instructions on how to proceed with returning the product(s). Failure to contact us and to use our UPS return label may result in additional processing fees and a delay in processing your credit or exchange.

If you receive merchandise that is incorrect (a "mispick"), defective, or has been damaged in transit, you must contact us within 30 days of delivery. You must request an RMA before returning your item(s). Once the incorrect, damaged, or defective product arrives at our facility, we can either issue a refund or replace the item(s).

Our customer service representatives can be reached at (413) 781-2000, or through our contact form.

All shipping charges, including return shipments, are the responsibility of the customer. Shipping charges are non-refundable.

Mansfield Paper Company offers a 30-day money back guarantee on most products, with the exception of the following:

Non Returnable Items:

• Special order
• Custom printed merchandise
• Used merchandise
• Partial cases

Did you know.... our Party World and other things store items can be included along with your paper order?