Free Shipping on Ground shipped orders over $200*
$10 Shipping for all Ground shipped orders over $99*
*Valid for orders placed online within the contiguous United States only. Offer excludes WA, OR, CA, CO, NV, ID, MT, WY, UT, AZ, NM, TX.
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Mansfield Paper Company recognizes the obligation to its customers, community and online visitors to adhere to the highest standards of decency, fairness, and integrity in all its operations. Likewise, we are dedicated to protecting your privacy on the Internet.
All personal data such as name, address, phone number, email, and credit card information provided is solely used for our marketing efforts only. This personal data is not released to anyone else nor is it sold to any third parties.
Do we use "cookies"?
Order Processing Policy
Your order will be processed within 1 business day. Business days are Monday-Friday. All orders received before 12:00 noon EST are processed the same business day. All orders received after 12:00 noon EST are processed the following business day.
Some orders may take longer than one day to process, given both internal and external factors. If you are concerned about your order arriving by a certain date, please contact us.
We currently ship only to the contiguous 48 United States only.
> Take advantage of $10.00 flat rate shipping with orders over $99.00!
The above offers exclude shipping to WA, OR, CA, NV, ID, MT, WY, UT, AZ, NM, TX, and is not valid for orders placed over telephone, fax, or postal mail - order must be placed online at www.MansfieldPaper.com. $10.00 flat rate / free shipping offers available for a limited time only, and subject to termination without notice at sole discretion of Mansfield Paper Company.
• Some items we ship may be oversized, or require additional shipping cost. If this is the case with your order you will be contacted with the adjusted shipping cost via email prior to shipping.
• All shipments outside of our local New England delivery area will be delivered via UPS or FedEx. We are unable to ship to P.O. Boxes.
• In rare cases, UPS/Fedex may lose or damage a package. Please see our Return Policy below for instructions on how to proceed in these situations.
You may cancel your order only prior to its being shipped. For this reason, to cancel an order please contact customer service as soon after you process your order as possible by calling 800-225-4641
Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund.
Our return process is simple and there are no restocking fees.
All returns must be approved by a Mansfield Paper Company customer service representative.
If you are a local customer that receives delivery via Mansfield Paper Company delivery truck, then call us at 800-225-4641
Click here to submit a request for Return Merchandise Authorization, or visit www.mansfieldpaper.com/rma. Upon approval, you will be emailed a return label and additional instructions on how to proceed with returning the product(s). Failure to contact us and to use our return label may result in additional processing fees and a delay in processing your credit or exchange.
• Damaged Merchandise: If merchandise is delivered with visible damage to the outer packaging or inner contents, do not send the merchandise back with the driver as a "Refused Delivery". Do not discard the damaged merchandise in case an inspection is necessary. Immediately visit www.mansfieldpaper.com/rma and please specify whether or not you desire replacement merchandise to be shipped.
• Incorrect Merchandise ("mispicked"): If we accidentally ship you the wrong merchandise, do not send the merchandise back with the driver as a "Refused Delivery". Immediately visit www.mansfieldpaper.com/rma and please specify whether or not you desire replacement merchandise to be shipped.
• No Reason / Changed Mind / Ordered Wrong Item: We offer a 30-day window for returning merchandise that is in resaleable condition. Within this time frame, visit www.mansfieldpaper.com/rma.
• Partial Case / Case Contents Partially Missing: If a case is delivered with some of the product inside missing, do not send the merchandise back with the driver as a "Refused Delivery". Call us immediatley at 800-225-4641
We will not accept returns of partial cases.
• All shipping charges, including return shipments, are the responsibility of the customer and are non-refundable (except in cases of damaged or mispicked merchandise). All items must be returned in original packaging.
Non Returnable Items
Failure to follow the procedures above, including having your return authorized by a customer service representative, will result in additional processing fees decreasing your refund amount.
All information on this site is subject to typographical errors or changes without notice. We are not responsible if such changes/errors affect the pricing and availability of products listed on this site. While the information provided is believed to be accurate, it may include errors or inaccuracies. We suggest calling to verify information if accuracy must be guaranteed.
Why am I being taxed?
Mansfield Paper Company has a presence in the following states and must therefore charge sales tax on all items including freight or other handling charges. FL (6%), PA (6%), MA (6.25%), ME (5%), VT (7%), NY (8.875%), CT (6.35%), RI (7%), NJ (7%).
"My driver is always on time, helpful in putting supplies where they belong."
K.J., Bellows Falls
"All your employees are very courteous."
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P.O. Box 1070, 380 Union St.
West Springfield, MA. 01090
T: 413-781-2000 or 800-225-4641
Hours: Monday - Friday 8:00am - 5:00pm
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