Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund.

All returns must be approved by a Mansfield Paper Company customer service representative. Failure to contact us and use our return label may result in additional processing fees and a delay in processing your credit or exchange.

This form is for customers that receive delivery via UPS or Fedex. If you are a local customer that receives delivery on a Mansfield Paper Company truck, please call us at 1-800-225-4641 to process a return.


  1. Fill out the form below. Your request will be submitted for review.
  2. Please allow one business day to respond to all inquiries. Our offices are open Monday-Friday 8AM-5PM EST.
  3. Upon approval, you will receive a confirmation email containing a Return Merchandise Authorization (RMA) number, return shipping labels, and further instructions.
The email address you want to receive the return shipping labels sent to.
2-character state abbreviation please.
Your customer number can be found on a recent invoice.
Product sku or description of merchandise being returned. For multiple products, please use "Additional Information" below.
How many cases of each product are you returning?
Reason for Return

Additional Information
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"In my 5 plus years in the roll I can not think of a single occasion where an order was skipped or missed. We certainly do appreciate the extra attention."

P.M., Springfield

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Mansfield Paper Company
P.O. Box 1070, 380 Union St.
West Springfield, MA. 01090
T: 413-781-2000 or 800-225-4641
F: 413-734-9666
Hours: Monday - Friday 8:00am - 5:00pm


Party World and other things
Advantages In Marketing
Office Supplies

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