RETURN MERCHANDISE AUTHORIZATION

Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund.

All returns must be approved by a Mansfield Paper Company customer service representative. Failure to contact us and use our return label may result in additional processing fees and a delay in processing your credit or exchange.

This form is for customers that receive delivery via UPS or Fedex. If you are a local customer that receives delivery on a Mansfield Paper Company truck, please call us at 1-800-225-4641 to process a return.

Instructions:

  1. Fill out the form below. Your request will be submitted for review.
  2. Please allow one business day to respond to all inquiries. Our offices are open Monday-Friday 8AM-5PM EST.
  3. Upon approval, you will receive a confirmation email containing a Return Merchandise Authorization (RMA) number, return shipping labels, and further instructions.
 
The email address you want to receive the return shipping labels sent to.
 
 
 
 
2-character state abbreviation please.
 
 
 
Your customer number can be found on a recent invoice.
 
Product sku or description of merchandise being returned. For multiple products, please use "Additional Information" below.
 
Reason for Return

Additional Information
 
Spam Check   
 

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Mansfield Paper Company
P.O. Box 1070, 380 Union St.
West Springfield, MA. 01090
T: 413-781-2000 or 800-225-4641
F: 413-734-9666
Hours: Monday - Friday 8:00am - 5:00pm

 

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