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Return Merchandise Authorization

Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund.

All returns must be approved by a Mansfield Paper Company customer service representative. Failure to contact us and use our return label may result in additional processing fees and a delay in processing your credit or exchange.

This form is for customers that receive delivery via UPS or Fedex. If you are a local customer that receives delivery on a Mansfield Paper Company truck, please call us at 1-800-225-4641 to process a return.

  1. Fill out the form below. Your request will be submitted for review.
  2. Please allow one business day to respond to all inquiries. Our offices are open Monday-Friday 8AM-5PM EST.
  3. Upon approval, you will receive a confirmation email containing a Return Merchandise Authorization (RMA) number, return shipping labels, and further instructions.